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Services
8 Technical Support |
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Hand-in-hand with the training we provide our customers, we also
offer extensive and time-sensitive support to assist customers
in resolving problems and creating innovative solutions to new
tasks. We work with our customers to help them keep their
software up to date with the latest technologies and
environmental and situational changes within their organization.
Telephone Support: We understand the value of your data
and uptime of your equipment and software. We maintain a highly
trained support staff to answer your calls and provide
assistance in resolving your questions during business hours.
Our support staff will work with your personnel by obtaining
information and provide them with the necessary steps to resolve
your problems in a timely fashion. Our personnel are trained and
experienced to asking the ‘right’ questions to gain the
‘picture’ of the situation at your company.
E-mail Support: Our customers can contact us via email
seven days a week and 24 hours a day. For less critical issues
many of our customers email their requests and/or description of
the problems that they’re experiencing. We are committed to
replying to these emails within one business day, most times
resolving your problem the same day.
Onsite: When the situation dictates, we travel to our
client’s sites to troubleshoot and resolve the issue at their
location. We are sensitive to our customer’s needs, time and
physical assets. Our goal is always to resolve the problem
quickly, quietly and professionally. Our desire is to limit the
amount of disruption to our client’s business and office
personnel.
Offsite: If necessary or desired we will take our clients
equipment and/or data back to our offices and work on resolving
the problem at our own location. We often do this to minimize
the disruption to our clients business. Bringing the data back
to our offices allows us to use our resources to better
troubleshoot problems, develop solutions to our customer’s
requests.
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